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@ -92,7 +92,7 @@ Suggested practices
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Access control
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--------------
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Security should require a ID from anyone coming onsite, and not stop
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Security should require an ID from anyone coming onsite, and not stop
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at having you fill a form where you just write anything you want.
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Techs should need to bring a ticket ID, and this ticket ID plus the tech's
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@ -103,7 +103,7 @@ servers because "there were some techs that replaced it"
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Most critical DCs will have security accompanying you to the server.
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Some will keep the sec person around while the tech is working.
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The really smart ones train their sec stuff so that they will know *which*
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server the tech needs to go to and *which* disk is to be replaced as to the
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The really smart ones train their sec staff so that they will know *which*
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server the tech needs to go to and *which* disk is to be replaced as per the
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original ticket. (If you think the security people can't handle that, then
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just ask yourself who's to blame since it does work for other DCs)
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